Associate Director – Delivery Assurance, Learning Creation
Core
Lead end-to-end governance of Learning Creation services, overseeing demand, intake, workflow, and supplier execution to ensure delivery commitments are met.
Role type
Senior IC delivery assurance manager (Learning Creation/HR Shared Services)
Builds
Learning Creation services and HR operating models
Domain
Biopharmaceuticals + HR Operations
Required skills
Governance, SLA/KPI monitoring, BPO partner management, demand planning, capacity alignment, risk management, stakeholder management, team leadership, process optimization, continuous improvement
Preferred skills
People management, automation initiatives
Technologies
HRIS, HR Systems
Responsibilities
Lead governance of Learning Creation services, monitor performance against SLAs/KPIs, manage escalations, drive performance reviews with BPO partners, oversee demand planning and capacity alignment, balance workload across teams, identify delivery risks, lead the Delivery Assurance team, define scalable processes, partner on process optimization and automation, lead organizational change.
Seniority
Senior, hands-on IC with leadership responsibilities