Training Specialist
Core
Deliver customer onboarding, training, and ongoing support for Animal Health technology solutions (hardware, software, systems) to help customers adopt and use the technology.
Role type
Field-based Training Specialist (Customer Success)
Builds
Customer capability and confidence in using animal health technology solutions
Domain
Agriculture (Dairy/Farming) + Animal Health Technology
Required skills
Customer training delivery, Technical troubleshooting, Training needs analysis, Field travel management, CRM usage, Documentation, Relationship management, Adaptability to technical audiences
Preferred skills
Dairy or farming experience, Salesforce experience, Experience with hardware/firmware troubleshooting
Technologies
Hardware, Software, Firmware, CRM (Salesforce)
Responsibilities
Deliver onboarding and refresher training sessions for end users; Provide first-line product support and troubleshooting for hardware, firmware, and software; Coordinate issue resolution with internal teams and dealers; Develop and maintain training materials and user guides; Engage with customers at field days, conferences, and industry events.
Seniority
Individual Contributor, Field-based