Foundation Platform Manager
Core
Manage the day-to-day administration, configuration, and optimization of the firm's experience management system (Litera Foundation) to support business plans and objectives.
Role type
Senior IC platform manager (experience management)
Builds
Firm-wide experience management platform capabilities for lawyers and business professionals
Domain
Professional services / Law firm operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Platform administration, project management, data governance, workflow design, change management, stakeholder partnership, process improvement, analytics, vendor management
Preferred skills
Labor and employment law familiarity, marketing technology support
Technologies
Litera Foundation, Microsoft Office (Excel), firm-licensed AI platforms
Responsibilities
Oversee end-user training, onboarding, and adoption programs; Lead backend configuration and approved enhancements; Project manage firm-wide platform rollouts and upgrades; Oversee data quality, taxonomies, and integrations; Design automated workflows and intake mechanisms; Develop experience reports, dashboards, and KPIs; Manage relationships with vendors and external service providers
Seniority
Senior, hands-on IC