Specialist, Technical Support Analyst(engineering)
Core
Provide hands-on technical support, lifecycle delivery, and system administration for a broad portfolio of enterprise applications in a global healthcare biopharma company.
Role type
Technical Support Analyst (Engineering)
Builds
Reliable, compliant, and secure EHS services and operational efficiency for Maintenance, Engineering, Asset Reliability, Manufacturing, and EHS teams.
Domain
Healthcare biopharma / Regulated manufacturing / Enterprise software support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Application troubleshooting, SDLC compliance, GMP/GxP adherence, System upgrades and releases, Integration testing, Scripting (PowerShell/Python), Low-code solutions, Data management, Vendor coordination, Service health monitoring
Preferred skills
Pharmaceutical or life-sciences experience, CAD/BIM knowledge, Power BI, CMMS/System Condition Monitoring, AI/digital assistant exposure
Technologies
SaaS, Azure, REST/JSON, Power BI, PowerShell, Python
Responsibilities
Troubleshoot and resolve application incidents and service requests; Execute system upgrades, patches, and release activities; Maintain SDLC documentation and GMP/GxP compliance; Support systems integration and data exchange; Develop and maintain dashboards and operational metrics; Perform application administration and configuration; Coordinate with vendors for Level 3 support; Create and update support runbooks and knowledge articles.
Seniority
Mid-level, hands-on IC
