Executive Director, Intelligent Personal Engagement
Core
Define enterprise strategy for an AI-powered personal engagement ecosystem covering sales, customer service, and patient CRM to transform commercial execution.
Role type
Executive Director, Personal Engagement
Builds
Unified AI-powered ecosystem for sales operations, customer service, and patient engagement platforms
Domain
Healthcare / Digital Health / AI & Agentic Workflows
Deliverable
product features
Required skills
Enterprise CRM strategy, AI agent integration, Enterprise transformation, Cross-functional stakeholder alignment, Operating model design, Strategic planning
Preferred skills
Healthcare domain expertise, Commercial SaaS ecosystems (Veeva, Salesforce), Advanced degree
Technologies
Adobe stack, Salesforce, Veeva
Responsibilities
Define strategic direction for Personal Engagement product line, Drive transformation of Sales/CRM and patient engagement platforms, Lead cross-functional alignment across business and tech teams, Sponsor enterprise transformation and operating model changes, Shape long-term investment priorities and roadmap, Lead talent strategy and organizational readiness for AI-enabled models
Seniority
Executive, Strategy & Mentorship
