Advanced Business Operations Specialist - Service Operations | Contracts, Billing & Installed Base
Core
Oversee Service back-office activities including Contract Management, ODS, Billing, and Installed Product Management to ensure revenue realization, data integrity, and compliance.
Role type
Senior individual contributor business operations specialist
Builds
Accurate service plans, billing records, and operational reports for medical technology customers
Domain
Medical technology / Healthcare services operations
Required skills
Contract management, Billing and cash management, Installed product governance, Data quality management, Process governance, Financial analysis, KPI/SLA monitoring, BPO team oversight, Root-cause analysis, ServiceMax proficiency
Preferred skills
Salesforce experience, Lean and/or Six Sigma methods, ANZ regional knowledge
Responsibilities
Own end-to-end MSA contract loading and modification; Review ODS quotes and concessions for compliance; Maintain ServiceMax service plans and entitlement configuration; Govern Installed Product data including warranty triggers and asset lifecycle; Provide process governance for BPO teams; Act as ANZ SME for functional areas; Monitor operational KPIs and lead continuous improvement initiatives
Seniority
Senior, hands-on IC