Operations Intelligence & Performance Insights Expert (m/f/d) for Vantage Towers
Core
Define, implement, and improve operational KPIs and dashboards for tower operations, service delivery, and customer support to drive performance and efficiency.
Role type
Senior Operations Intelligence & Performance Insights Expert
Builds
Real-time operational dashboards, KPI frameworks, and data-driven insights for tower infrastructure and customer services
Domain
Telecommunications Infrastructure / Tower Operations
Deliverable
dashboards & analysis
Required skills
KPI definition and lifecycle management, BI tool expertise (Apache Superset, Power BI, Tableau), operational analytics (TOC/NOC), data modeling and API integrations, forecasting and predictive analytics, stakeholder management
Preferred skills
GenAI model understanding for automated insights, natural language querying, automated reporting pipelines
Technologies
Apache Superset, Power BI, Tableau, APIs, OSS platforms
Responsibilities
Design and maintain real-time operational dashboards for service performance and incidents; Lead operational reporting framework definition and governance; Analyze service trends and incident patterns to support continuous improvement; Support capacity planning through forecasting and scenario analysis; Define customer-facing KPIs and SLAs; Translate operational requirements into platform capabilities
Seniority
Senior, hands-on IC
