Field Service Engineer 2
Core
Advanced troubleshooting, repair, installation, validation, and maintenance of MRI/CT medical imaging equipment.
Role type
Senior Field Service Engineer (Medical Imaging)
Builds
Operational reliability of MRI and CT scanners for healthcare facilities
Domain
Medical Technology / Healthcare
Required skills
Advanced troubleshooting, repair of electromechanical/electronic equipment, installation and validation, customer escalation management, team leadership and coaching, commercial acumen, application training
Preferred skills
Proficiency in multiple modalities, experience with Web applications and Microsoft suite, knowledge of competitor trends
Technologies
MRI, CT, Web applications, Microsoft suite
Responsibilities
Perform advanced troubleshooting and repair on assigned equipment; Lead communications with customers and serve as escalation point; Lead, instruct, and assist less experienced Field Engineers; Partner with commercial sales teams to support business growth; Maintain customer service logs and internal service records; Apply application training of clinical or scientific staff
Seniority
Senior, hands-on IC with leadership responsibilities
