Service Sales Manager - Imaging
Core
Manage profitability and customer satisfaction for assigned service contracts, handling pre/post-contractual administration, claims, and risk modeling.
Role type
Service Sales Manager (Contract Management)
Builds
Service agreements and time-and-material programs
Domain
Medical technology / Healthcare services
Required skills
contract management, risk modeling, contract estimating, sales campaign support, customer issue resolution, liaison between internal teams and customers, technical discipline knowledge, business driver analysis
Preferred skills
channel partner management, program planning and execution, problem analysis and resolution
Technologies
contract administration systems, risk modeling tools
Responsibilities
Ensure timely resolution of customer issues for assigned contracts, assist in sales campaigns for new contracts and proposals, interact with customer service, parts, field service, and repair teams, define and execute risk modeling activities, manage contract estimating processes for tenders
Seniority
Mid-level, individual contributor with some autonomy
