Service Manager - Kerala
Core
Manage service operations, maintenance activities, and field services engineering for customers' sites to maintain, repair, and refurbish medical technology products.
Role type
Senior Service Manager (Medical Technology)
Builds
Maintenance service programs and operational efficiency for assigned regions and products
Domain
Medical Technology / Healthcare Services
Deliverable
client delivery
Required skills
Team leadership, vendor management, competency mapping, service matrix development, operational judgment, problem resolution, project management
Preferred skills
Strategic policy development, consensus building, data analysis, program execution
Technologies
N/A
Responsibilities
Act as single point of contact for customer support and concern resolution; Coordinate with vendors for performance monitoring and issue resolution; Develop and implement service matrices to monitor delivery; Map team competencies and create learning plans; Lead small projects with moderate risks; Solve moderately complex operational problems
Seniority
Senior, hands-on IC with team leadership