Field Service Engineer 1 Surgery - Jackson, TN
Core
Field Service Engineer responsible for troubleshooting, installation, maintenance, and repair of medical equipment to ensure customer satisfaction.
Role type
Field Service Engineer
Builds
Medical equipment repairs and preventative maintenance
Domain
Medical Technology / Healthcare
Deliverable
physical/clinical work
Required skills
troubleshooting mechanical/electromechanical/electronic equipment, installation, maintenance, preventative maintenance, parts management, root cause analysis, vendor management, regulatory compliance
Preferred skills
Six Sigma certification, training clinical staff, sales support
Technologies
medical diagnostic and therapeutic equipment
Responsibilities
Basic troubleshooting, installation, maintenance and service repair; Completing Preventative Maintenance and Field Modification Instruction; Ordering and managing repair parts; Maintaining customer service logs and internal service records; Maintaining daily communications with customers; Maintaining tools and test equipment; Meeting Health and Human Services and safety regulatory requirements; Managing vendors' service delivery processes; Utilizing escalation process and conducting root cause analysis; Participating in sales opportunities; Training clinical staff on designated equipment
Seniority
Entry to Mid-level, hands-on IC