Customer Engagement & Solutions Delivery Manager
Core
Drive execution of omnichannel engagement and education programs to increase adoption, usage, and loyalty for veterinarians, clinic groups, and pet owners.
Role type
Customer Engagement & Solutions Delivery Manager
Builds
Scalable engagement and enablement programs driving awareness, conversion, adherence, and retention
Domain
Animal health / Veterinary pharmaceuticals / B2B & B2B2C marketing
Deliverable
product features
Required skills
Omnichannel program design, Agency and vendor management, Project management, Professional education program development, Consumer journey mapping, Data analysis, Compliance management, Strategic planning
Preferred skills
Customer engagement, Customer loyalty, Marketing
Technologies
CRM, Digital platforms, Event management tools
Responsibilities
Translate brand strategies into engaging programs for HCPs and consumers, Plan and manage annual engagement calendar, Develop value-added programs for clinics and partners, Coordinate seamless omnichannel customer journeys, Turn strategy into clear briefs for content experts, Monitor performance and optimize campaigns, Lead professional education programs with scientific standards
Seniority
Mid-level, hands-on IC