AI Sustainment Specialist
Core
Provide frontline operational support, basic configuration, and monitoring for HR automation and AI-enabled tools within the HR technology landscape.
Role type
Junior to Mid-level HR Technology Configuration & Support Specialist
Builds
Reliable HR automation and AI solutions supporting global workforce management
Domain
Human Resources Technology / Enterprise Automation
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Application support, Automation support, Technical operations, RPA (UiPath, Automation Anywhere), AI tools exposure, Structured troubleshooting, Basic configuration, Issue identification, Debugging, Dashboard management
Preferred skills
HR technology environments, ITSM, Root Cause Analysis (RCA), Incident management, Change management
Technologies
UiPath, Automation Anywhere, Workday, HR platforms
Responsibilities
Provide frontline operational support for HR automation and AI tools, Diagnose and resolve issues using structured troubleshooting, Perform basic configuration adjustments for AI and automation solutions, Test and validate AI solutions and enhancements, Collaborate with HR Technology and IT teams to resolve production issues
Seniority
Junior to Mid-level, hands-on IC
