Technical Support Analyst, CoStar Real Estate Manager & Visual Lease - Atlanta, GA
Core
Provide technical support and troubleshooting for CoStar Real Estate Manager and Visual Lease platforms to commercial real estate clients.
Role type
Technical Support Analyst (SaaS)
Builds
Lease accounting, lease administration, and portfolio management software for commercial real estate firms.
Domain
Commercial Real Estate / SaaS
Deliverable
client delivery
Required skills
Troubleshooting Windows applications, SaaS model understanding, SQL (6+ months), CRM data management, cross-functional collaboration
Preferred skills
Commercial real estate industry knowledge, database and web-based software experience, customer interaction experience
Responsibilities
Troubleshoot technical issues reported by customers, maintain customer case data integrity in CRM, diagnose complex issues and develop workarounds, collect and relay enhancement requests to product teams, manage daily case workload to meet SLAs, communicate via email, phone, and virtual calls.
Seniority
Individual Contributor, entry to mid-level