Global Dairy Technology Support Specialist
Core
Provide technical milking support, diagnostics, and advanced knowledge transfer for the milking technology portfolio across global regions.
Role type
Senior IC technical support specialist (milking technology)
Builds
Aftersales tools and support processes for local teams to accelerate milking product adoption
Domain
Agriculture + Dairy Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Milking system diagnostics, Preventive maintenance, Technical troubleshooting, CRM management, Cross-functional coordination, Strategic influence, Remote team operations, Business communication
Preferred skills
Salesforce CRM, Dairy industry experience, Site installation support
Technologies
DFII, SenseHub, Salesforce CRM
Responsibilities
Provide preventative monitoring and specialist diagnostics for milking technology; Manage triage KPIs across geographic locations using CRM; Lead technical discussions and key decisions for product escalations and hotfixes; Transition customers from legacy systems to new milking platforms; Advise on product lifecycle, readiness, and launch; Organize knowledge sharing within the follow-the-sun support model.
Seniority
Senior, hands-on IC with leadership responsibilities