Head of Domestic Field
Core
Lead domestic field service operations and technical repair centers across the UK and Ireland to deliver premium customer experiences and drive commercial growth.
Role type
Senior leadership, operational head of field service
Builds
Field service operations, technical repair centers, customer service experience
Domain
Home appliances, premium consumer goods, field service management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Large-scale operational leadership, managing geographically dispersed teams, transformational change management, stakeholder management, project management, resource management, people development
Preferred skills
Visible and engaging leadership style, building high-performing teams, continuous improvement expertise, customer-facing operations experience
Technologies
N/A
Responsibilities
Lead the Field Service operation and Technical Repair Centre across the UK and Ireland; Create a culture where customer experience is central to every decision; Maintain a regular presence in the field, repair center, and head office to build relationships and understand challenges; Maximize sales through service opportunities to drive revenue growth; Identify improvement opportunities using customer insight and operational data; Manage resources and service coverage to ensure consistent, high-quality service while maximizing efficiency and profitability
Seniority
Director level, strategic leadership with hands-on field presence