Collections Administrator (B2B) - London
Core
Support B2B collections for EMEA-based customers by resolving payment issues, managing receivables, and maintaining credit control processes.
Role type
B2B Collections Administrator
Builds
Timely resolution of receivables and effective credit control processes for EMEA customers
Domain
Software industry, B2B financial services
Deliverable
client delivery
Required skills
B2B collections, customer service, account receivable management, payment dispute resolution, multi-currency handling, report preparation, data investigation, strategic escalation, record maintenance, cash processing
Preferred skills
Salesforce, SharePoint, GetPaid, software industry experience, EMEA regional support, French/Spanish fluency
Technologies
Salesforce, SharePoint, GetPaid, Excel
Responsibilities
Perform credit and collection functions for B2B accounts; communicate with external customers to resolve payment delays and disputes; monitor aging accounts and prioritize delinquent accounts; prepare reports on collection activities and outstanding receivables; investigate payment discrepancies and root causes; conduct strategic escalations via the Collections system; maintain records on credit risks and account status; process write-offs and refunds.
Seniority
Mid-level, hands-on IC