Application Support Engineer - Blueflame AI
Core
Bridging the gap between Customer Support and Engineering teams to resolve complex technical issues and enhance products for clients in the investment management and dealmaking industry.
Role type
Senior Application Support Engineer (Backline Support)
Builds
AI-powered deal sourcing and data room platforms for investment management and dealmaking
Domain
Financial technology / Investment management
Deliverable
client delivery
Required skills
Python, AWS, log analysis, API integration, Elasticsearch, Jira, Microsoft 365 administration
Preferred skills
Financial technology or investment management industry experience
Technologies
Python, AWS, Elasticsearch, Jira, Microsoft 365
Responsibilities
Investigate and resolve complex technical issues escalated from customer success teams; Analyze platform logs and review code to diagnose problems; Troubleshoot advanced technical challenges; Document issues and resolutions; Work directly with Engineering to identify and resolve product bugs; Collaborate with Product teams to inform the product roadmap
Seniority
Mid-Senior, hands-on IC