Leader of Field Service
Core
Lead the strategy, performance, and continuous improvement of Miele's service operations across Australia and New Zealand, encompassing field technicians, workshops, scheduling functions, and service partners.
Role type
Senior Manager, Field Service Operations
Builds
Premium after-sales service experience for domestic appliances
Domain
Consumer durables / Home appliances
Deliverable
client delivery
Required skills
Operational leadership, team coaching and mentoring, service partner strategy, operational performance analysis, budget management, cross-functional partnership
Preferred skills
Service partner network leadership, transformation project management, premium consumer products experience
Technologies
N/A
Responsibilities
Lead and develop Field Service operations to ensure exceptional customer outcomes and achieve key performance indicators; Drive technician productivity and engagement through coaching and training; Develop and execute a long-term Service Partner strategy for sustainable coverage; Analyse operational data and market demands to identify improvement opportunities; Manage service budgets and resource planning for profitability; Partner with cross-functional teams to optimize service delivery.
Seniority
Senior, hands-on IC with strategic oversight