Property Field Claims Manager
Core
Lead a team of Property Field Advisors to oversee field claim operations, drive performance against business metrics, and ensure exceptional customer experiences in property claims.
Role type
Senior IC property claims manager
Builds
Property claims resolution and operational efficiency for home and auto insurance customers
Domain
Insurance (Property Claims)
Required skills
Property claims leadership, team coaching, performance management, coverage interpretation, claim resolution, catastrophe response, data analysis, stakeholder management
Preferred skills
CIP designation, Guidewire ClaimCenter, Xactimate, FCIP, catastrophe event leadership
Technologies
Guidewire ClaimCenter, Xactimate
Responsibilities
Lead, coach, and develop a team of Property Field Advisors; Drive performance across key business metrics including customer experience, quality, productivity, and cycle time; Provide technical leadership on property claims handling, coverage interpretation, investigations, and reserving; Support operational readiness during catastrophe events; Partner with cross-functional teams and vendors to support strategic initiatives; Analyze performance trends and implement action plans to improve operational effectiveness.
Seniority
Manager, hands-on leadership