Claims Reporting Representative
Core
Handle moderate to complex insurance claims inquiries, file First Notice of Loss (FNOL) claims, and manage policy changes for internal and external customers.
Role type
Claims Reporting Representative (Customer Service Associate)
Builds
Insurance claims processing and customer service transactions
Domain
Property and casualty insurance
Required skills
Bilingual English and Spanish, verbal communication, written communication, multitasking, Microsoft Office proficiency, attention to detail, procedural adherence
Preferred skills
Claims experience, customer service experience, call center experience, insurance terminology knowledge
Technologies
Microsoft Office (Word, Excel, Outlook), online claims systems
Responsibilities
Establish rapport and gather details to file First Notice of Loss (FNOL) claims, receive and route incoming calls and correspondence, communicate with customers and third parties for claim information, document customer interactions, assist with scheduling inspections and rental cars
Seniority
Entry-level to Junior