Associate Portfolio Success Manager - German speaking
Core
Guide new Zendesk customers through early onboarding, focusing on German-speaking markets to drive go-live and adoption.
Role type
Associate Success Manager (Onboarding)
Builds
Customer onboarding journeys and early adoption for Zendesk SaaS products
Domain
SaaS / Customer Success / Onboarding
Required skills
German fluency, English fluency, customer onboarding, success planning, risk identification, stakeholder management, CRM proficiency, SaaS operations
Preferred skills
Zendesk product experience, SMB/Mid-Market segment support, Gainsight/Salesforce/Gong proficiency, digital-first journey design, AI/automation concepts
Technologies
Zendesk, Gainsight, Salesforce, Gong, Journey Orchestrator, Skilljar
Responsibilities
Conduct onboarding kickoff calls and progress reviews; build and maintain onboarding Success Plans; track milestone completion and adoption gaps; document risks and blockers in CRM systems; prepare customers for handoff to Core CS teams.
Seniority
Junior to Mid-level, hands-on IC
