Agent de service interne bilingue / Bilingual Inside Service Agent
Based in Canada
Core
Handle inbound customer requests via phone, email, chat, or fax to provide product information, resolve concerns, and promote insurance products for internal and external clients.
Role type
Customer service representative (insurance)
Builds
Customer service interactions and insurance product sales
Domain
Insurance
Deliverable
client delivery
Required skills
Customer service, product knowledge, upselling, cross-selling, contract management, Microsoft Office
Preferred skills
Call center experience, insurance industry experience, sales experience
Responsibilities
Analyze client needs and recommend suitable products, manage policy renewals and contract modifications, respond to online requests, promote product features and benefits, foster client retention through personalized service.
Seniority
Entry to Mid-level