Agent de service interne bilingue / Bilingual Inside Service Agent
Core
Handle inbound customer requests via phone, email, chat, or fax to provide product information, resolve concerns, and promote insurance products.
Role type
Inside Service Agent (Customer Service Representative)
Builds
Customer service interactions and insurance product sales for Allstate Canada
Domain
Insurance (Home and Auto)
Deliverable
client delivery
Required skills
Customer service, product knowledge, upselling, cross-selling, contract renewal management, Microsoft Office proficiency
Preferred skills
Call center experience, insurance industry experience, sales experience
Responsibilities
Analyze client needs and recommend suitable products, offer personalized service as a trusted advisor, promote product features during portfolio reviews, manage policy renewal processes, respond to online requests, execute upselling and cross-selling, foster customer retention through detailed approaches.
Seniority
Entry to Mid-level, hands-on IC