Senior Director, Technical Business Consulting
Core
Strategic leadership of Zendesk's Global Delivery Hub in India, overseeing consulting, staffing, and delivery operations to support global business objectives.
Role type
Senior Director, Technical Business Consulting
Builds
Global services strategy, delivery capabilities, and a world-class organization in India
Domain
Professional Services / IT Consulting / Staffing
Deliverable
client delivery | infrastructure
Required skills
Strategic vision, P&L management, organizational scaling, client relationship management, operational excellence, talent development, financial acumen, change management
Preferred skills
India market dynamics, AI/technology services, customer-centric delivery models
Technologies
N/A
Responsibilities
Develop and execute strategic roadmap for India delivery hub, lead AI consulting and data migration teams, manage key client relationships and account growth, oversee end-to-end delivery operations and quality metrics, build and mentor high-performing teams, optimize operational processes for scalability
Seniority
Senior Director, strategic leadership & organizational scaling
