EMEA Consulting Practice Director, AI Business and Copilot Solutions

## About the role Workforce is one half of AI Business Solutions' "one engine", operating hand in hand with Business Process, and this leader is accountable for a strong, durable partnership with the Areas, including dedicated presales support, a shared pipeline, and continuity for in-flight customer engagements. ## People Management * Ensures customer satisfaction at the practice level by maintaining stakeholder relationships, reviewing and acting on voice of customer feedback (e.g., surveys, listening systems), sharing learnings across practices, alleviating customer blockers as a point of escalation, manage customer escalations and resolve issues at the practice level. * Supports strategic relationships with key stakeholders in the customer portfolio, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. * Establishes accountabilities, when appropriate, to drive customer outcomes and ensure internal stakeholders are in place. * Builds organizational capability by leveraging industry knowledge to anticipate and plan for future capability needs, investing in key professional development opportunities for team members, conducting succession planning, defining career development plans, and providing coaching. * Manages partner relationships and deliveries. ## Coach * Set clear objectives, enable cross-boundary success, and help the team learn and adapt. * Care: Attract, retain, and grow talent by understanding individual strengths and aspirations. * Create clarity, empower ownership, and reinforce accountability across the team. * Lead the team's journey to becoming AI First by building confidence, adoption, and practical capability. ## Requirements * Passion for AI and an AI-first mindset, with experience leveraging AI tools to enhance day-to-day operations, customer impact, and business outcomes. * Extensive experience designing, advising on, and delivering AI-enabled business solutions. * Consulting delivery leadership experience, including Practice, Portfolio, and Project P&L management. * Significant People management experience, ideally managing consultant delivery managers, technical sales managers, and/or technical architect managers. * Demonstrated success in pre-sales and/or sales roles, with a proven track record of driving customer outcomes and business growth. * Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.