Senior Engagement Manager
Core
Lead point of contact for major clients, steering complex projects from inception to completion while nurturing C-suite relationships.
Role type
Senior Engagement Manager (Consulting/Professional Services)
Builds
Complex client projects and delivery methodologies
Domain
Customer Experience (CX) / SaaS Implementation
Deliverable
client delivery
Required skills
complex project leadership, strategic thinking, risk management, financial portfolio management, contract type expertise (FF, T&M, FFM, FTE), proposal development, cross-functional collaboration
Preferred skills
PMP/PRINCE2/SAFE/SCRUM certifications, SaaS implementation experience
Technologies
project management software, CRM tools
Responsibilities
Serve as lead point of contact for major clients, oversee delivery of complex projects, refine project delivery methodologies, mentor junior team members, identify and resolve project risks, provide strategic oversight, assist in proposal development and contract negotiation, maintain industry expertise, collaborate cross-functionally, manage project portfolios profitably
Seniority
Senior, hands-on IC with leadership responsibilities