Customer Service Team Lead I ( Blended)
Core
Lead and manage a team of associates responsible for investigating and processing complex policy administration transactions for an insurance company.
Role type
Senior IC Customer Service Team Lead
Builds
Policy administration workflows and team performance
Domain
Insurance / Customer Service
Required skills
Team leadership, Performance management, Workflow coordination, Project management, Budget analysis, Compliance monitoring
Preferred skills
Coaching, Customer experience management, Relationship building
Responsibilities
Manage front-line nonexempt employees, Implement performance management and discipline processes, Coordinate unit activities and monitor performance, Lead projects of moderate complexity, Prepare budgetary and quality control analysis, Serve as a technical resource for staff
Seniority
Senior, hands-on IC