Senior Platform Architect
Core
Senior Platform Architect designing AI-powered autonomous service solutions and acting as a technical advisor to enterprise sales to secure technical wins.
Role type
Senior IC solutions architect (AI/LLM)
Builds
AI-driven autonomous service workforces, multi-step agentic workflows, and modern integrations connecting Zendesk to external AI platforms.
Domain
Enterprise Customer Experience (CX) / Generative AI
Deliverable
production ML models | product features
Required skills
Solutions architecture, Generative AI/LLM deployment, Agentic AI reasoning, RAG frameworks, Model Context Protocol (MCP), RESTful APIs, Cloud orchestration (AWS/Azure/GCP), Enterprise security (SSO/OAuth), iPaaS
Preferred skills
Enterprise ITSM platform implementation, Advanced analytics, Modern frontend frameworks (React/Vue/Node.js), AI-augmented tooling, Technical pre-sales experience
Technologies
Zendesk Agent Builder, Zendesk Action Builder, Zendesk MCP Server, SharePoint, Confluence, Google Drive, HTML, CSS, JavaScript
Responsibilities
Partner with sales to drive strategic discussions and communicate AI value to C-suite, Conduct technical discovery and manage complex Proof of Concepts (POCs), Architect integrations using MCP and iPaaS, Lead technical hand-off between pre-sales and post-sales teams, Act as SME on platform security and scalability, Partner with Product Engineering to shape AI architecture roadmap
