Senior Machine Learning Scientist
Core
Drive development, evaluation, and deployment of novel ML/AI models to power intelligent automation and customer service solutions at scale.
Role type
Senior Machine Learning Scientist (NLP/LLM)
Builds
Intelligent automation, chatbots, agent routing, and triage tools for customer experience platforms
Domain
Customer Experience / Natural Language Processing / Large Language Models
Deliverable
production ML models
Required skills
ML theory and algorithms, modern NLP/LLM techniques, Python, PyTorch, large-scale experimentation (A/B testing), data analysis, model monitoring and drift detection
Preferred skills
PhD in CS/EE/Math, experience with retrieval-augmented generation, few-shot/fine-tuning strategies, explainable AI, Kubernetes, AWS Batch, MetaFlow
Technologies
Python, PyTorch, AWS, Kubernetes, Docker, Kafka, S3, MySQL, Redis, ElasticSearch, Snowflake, Aurora
Responsibilities
Research and prototype state-of-the-art NLP/ML models; Design and execute rigorous experiments (offline/online); Collaborate with engineers to productionize ML solutions; Analyze multi-lingual customer interaction datasets; Mentor junior scientists; Present work to global audiences
Seniority
Senior, hands-on IC with mentorship responsibilities