Lead, Product Strategy & Operations – AI Agents
Core
Strategic operating partner to AI Agents Product leadership, connecting customer insights and data to drive product strategy, cross-functional alignment, and operational excellence.
Role type
Senior IC Product Strategy & Operations Lead
Builds
AI Agents product roadmap and operational processes for Zendesk's customer service platform
Domain
B2B SaaS / Customer Experience / AI
Deliverable
product features
Required skills
Product Strategy & Operations, cross-functional stakeholder management, data-informed decision making, process optimization, executive communication, product planning
Preferred skills
AI-powered product experience, SaaS product lifecycle management, Jira Plans/PDLC familiarity, global team collaboration
Technologies
Jira Plans, PDLC
Responsibilities
Partner with Product leadership to create integrated views of priorities and translate them into executive recommendations; Connect customer insights and data to inform product planning and prioritization; Drive cross-functional alignment across Product, GTM, Data, and Customer Experience teams; Optimize existing Product Development programs for AI Agents; Identify process gaps and measure the impact of improvements.
Seniority
Senior, hands-on IC