Senior Product Marketing Manager, AI Platform
Core
Drive product marketing for Zendesk's AI platform capabilities, focusing on building and customizing AI agents and agentic workflows.
Role type
Senior Product Marketing Manager (AI Platform)
Builds
GTM plans, sales enablement assets, customer stories, and technical marketing materials for AI agent products.
Domain
Customer Experience (CX) / Artificial Intelligence / SaaS
Deliverable
product features
Required skills
Market and customer research, messaging and positioning development, technical marketing, GTM enablement, storytelling, product discovery, cross-functional collaboration, project management
Preferred skills
Subject matter expertise in AI agents, ability to influence top customers, proactive problem solving
Technologies
Zendesk Agent Builder, Custom Agents
Responsibilities
Develop clear messaging and sales pitch decks for AI platform capabilities; Create visual storytelling materials for live and digital events; Drive release marketing from roadmap to webinar execution; Develop technical marketing content for IT audiences; Write customer success stories to articulate product value; Collaborate with Product, Sales, and Success teams on strategic frameworks; Manage multiple projects autonomously with strong execution.
Seniority
Senior, hands-on IC