Managed Shared Services Consultant
Core
Configure Zendesk solutions and consult on best practices for global managed services customers to optimize their product usage.
Role type
Senior Managed Shared Services Consultant
Builds
Optimized Zendesk configurations and operational improvements for enterprise customers
Domain
Customer Experience (CX) / SaaS / Zendesk
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Zendesk configuration, SQL scripting, Python scripting, analytical tools (Excel/Tableau/Power BI), complex problem troubleshooting, project management, production environment deployment
Preferred skills
Zendesk or CX industry experience, German/French/Spanish verbal communication, technology company background
Technologies
Zendesk, SQL, Python, Excel, Tableau, Power BI
Responsibilities
Analyze current state configurations to recommend optimizations, design and rollout complex configuration updates in production, guide customers on proactive assistance and business consultation, collaborate globally to scope and prioritize tasks, contribute to operational process improvements
Seniority
Senior, hands-on IC
