Sr. Operations Manager
Core
Senior Operations Manager supporting Product Development Operations to strengthen operational rigor, improve planning and execution, and enable AI-first process improvements for SaaS product delivery.
Role type
Senior IC Operations Manager (Product Development)
Builds
Scalable operational mechanisms, AI-enabled workflows, and delivery health metrics for Product, Engineering, and Design teams.
Domain
SaaS Product Development / Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Product Development Operations, SaaS environment experience, Product development life cycles, Scrum/agile delivery, Jira management, Critical thinking, Process design
Preferred skills
Scaled delivery environments, Portfolio and roadmap tooling, Operating rhythms design, Automation and AI-enabled workflows
Technologies
Jira, Jira Advanced Roadmaps
Responsibilities
Partner with Product, Engineering, and Design leaders to improve end-to-end product delivery operations; Support roadmap and portfolio execution by establishing clear operating mechanisms; Drive quarterly and annual planning processes; Improve ways of working by reinforcing effective Scrum practices; Identify operational friction and implement AI-first process improvements; Define and socialize delivery health metrics and reporting mechanisms; Use Jira to support consistent execution and partner with tooling owners; Facilitate alignment across cross-functional stakeholders; Create documentation, templates, and playbooks for consistency and scale.
Seniority
Senior, hands-on IC