Inside Service Agent (Bilingual)
Core
Handle inbound service, billing, and First Notice of Loss (FNOL) calls for home and auto insurance customers, acting as a Trusted Advisor.
Role type
Inside Service Agent (Customer Service & Claims Intake)
Builds
Customer service interactions, policy renewals, and initial claim documentation
Domain
Insurance (Home & Auto)
Deliverable
client delivery
Required skills
Insurance licensing (OTL or General Level 1), bilingual communication (French/English), customer service experience, policy management, claim documentation, upselling/cross-selling
Preferred skills
Call center experience, insurance industry experience
Technologies
MS Office, claim systems
Responsibilities
Answer service and billing calls, take first notice of loss (FNOL) calls, manage policy renewals and client inquiries, reply to online requests, promote Allstate features and benefits, upsell Auto and Property products, document loss details in the claim system, meet key performance and attendance metrics
Seniority
Individual Contributor, entry to mid-level