Inside Service Agent
Remote
Core
Answer service and billing calls, take first notice of loss (FNOL) calls, and manage policy renewals for insurance customers.
Role type
Inside Service Agent (Insurance)
Builds
Customer service interactions and policy management for Allstate Insurance
Domain
Insurance
Deliverable
client delivery
Required skills
Customer service, Insurance licensing (OTL or General level 1), English proficiency, MS Office, Policy management, FNOL handling, Upselling/Cross-selling
Preferred skills
Call center experience, Insurance industry experience
Technologies
MS Office, Claim systems
Responsibilities
Respond to customer inquiries about policies, Provide personalized service as a Trusted Advisor, Manage policy renewal process, Handle First Notice of Loss (FNOL) claim calls, Meet and exceed key performance and attendance metrics
Seniority
Individual Contributor