Regional Service Agent
Hybrid
Core
Answer service and billing inquiries over phone and in person, manage policy renewals, and provide personalized insurance advice to customers.
Role type
Regional Service Agent (Insurance)
Builds
Customer service interactions and policy management for Allstate Insurance
Domain
Insurance
Deliverable
client delivery
Required skills
General Insurance License (OTL or Level 1), customer service experience, MS Office proficiency
Preferred skills
Call center experience, face-to-face customer service experience, insurance experience
Responsibilities
Respond to customer inquiries about policies, provide personalized service as a Trusted Advisor, promote Allstate features and benefits, manage policy renewal process, reply to online requests, meet key performance and attendance metrics
Seniority
Individual Contributor