IT Support Specialist
Core
Second-tier IT support for employees and business, resolving hardware, software, and basic network issues while managing inventory and workstation assembly.
Role type
Senior IC IT Support Specialist
Builds
IT operations systems and features
Domain
Enterprise IT / Hardware & Software Support
Required skills
Intune administration, JAMF administration, Azure Active Directory, Windows OS, macOS, Linux distributions, command line scripting, network troubleshooting, firewall/security management, hardware troubleshooting, inventory management, workstation assembly
Preferred skills
Mechanical aptitude, documentation skills, problem-solving
Technologies
Intune, JAMF, Azure AD, Windows, macOS, Linux
Responsibilities
Provide second-tier IT support for hardware, software, and network issues; resolve escalated employee incidents; assist new hires with setup and tools; manage inventory and organize workstations; install IT equipment including TVs; support junior team members; maintain clean and safe work environment
Seniority
Senior, hands-on IC
