Supervisor Customer Care (1pm-10pm CST) - Work At Home (TX, OK, AL, GA Applications Only)
Core
Lead the day-to-day operations of a Customer Care team, ensuring timely and accurate support while coaching team members and managing performance.
Role type
Customer Care Team Supervisor
Builds
Customer support experience and team performance
Domain
Retail / Customer Service
Required skills
Coaching and Developing Others, Performance Management, Process Improvement, Customer Recovery, Administrative Compliance, Time & Attendance, Team Building and Leadership
Preferred skills
Customer care, contact center, retail service, or people-leadership experience
Technologies
N/A
Responsibilities
Guide recruiting, onboarding, coaching, performance management, corrective action, evaluations, and career growth planning; oversee payroll validation, attendance review, report auditing, and policy compliance; resolve escalated customer issues; respond to customer inquiries across multiple channels.
Seniority
Individual Contributor, Supervisory Level