Associate Client Support Engineer - Trading Support
Core
Provide Level I and II technology support for FactSet EMS and Portware trading platforms, resolving client issues with installation, connectivity, crashing, slowness, security, and Office Integration.
Role type
Associate Client Support Engineer (Trading Support)
Builds
Production support for FactSet EMS and Portware trade support desk
Domain
Financial technology / Trading infrastructure
Required skills
Networking, computer engineering, application troubleshooting, FIX protocol, EMS/OMS, Java, Oracle DB, server OS platforms (Windows, Linux, Solaris), Citrix
Preferred skills
Hands-on experience with FIX protocol, EMS/OMS, and other financial software
Technologies
FIX Protocol, OMS/EMS, JAVA, Oracle DB, Windows, Linux, Solaris, Citrix
Responsibilities
Provide reactive and proactive technology support via phone, email, and remote assistance; Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration; Monitor team mailboxes for client issues and escalate if required; Perform routine system maintenance and handle internal & client implementation projects
Seniority
Associate, hands-on IC