Operations Manager
Core
Ensuring operational processes and data are accurate, efficient, and consistently maintained for Business Rates operations.
Role type
Operations Manager (Business Rates)
Builds
Business Rates operational data, client contracts, variance reports, and financial administration processes.
Domain
Real Estate / Property Tax (Business Rates)
Deliverable
dashboards & analysis | client delivery | infrastructure
Required skills
Data accuracy, process management, system coordination, stakeholder management, report production, financial administration, audit compliance, process improvement
Preferred skills
Experience with Rating systems (Riverlake, RatesData, Realise), prior experience in Business Rates administration or operations
Technologies
Riverlake, RatesData, Realise, Rating systems
Responsibilities
Maintaining accurate client and property data, supporting client contract onboarding, managing Rateable Value changes, supporting Government Gateway claims, managing Valuation Office Agency and Scottish Assessor queries, overseeing Forms of Return processes, processing CCA and appeal settlements, producing variance reports, supporting invoicing and financial administration, maintaining operational documentation, supporting system changes and projects, identifying process improvement opportunities, supporting audit and data-quality requirements
Seniority
Mid-level, hands-on IC