Technical IT Support Engineer
Core
First point of contact for employee technical support, handling triage, basic troubleshooting, and ticket routing to ensure timely resolution.
Role type
Tier 1 IT Support Engineer
Builds
Internal IT support services for a nationally dispersed workforce
Domain
Healthcare technology / IT Operations
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, account management, networking basics, Jira Service Management, Microsoft 365
Preferred skills
None stated
Technologies
Jira Service Management, Microsoft 365
Responsibilities
Serve as initial point of contact for IT requests via tickets, calls, and email; Perform basic troubleshooting for hardware, software, and connectivity issues; Route complex tickets to Tier 2 with documented steps; Monitor open tickets and update users on progress; Provide timely communication adhering to SLAs.
Seniority
Individual Contributor
