Front-of-House Experience Coordinator
Core
First point of contact for the NYC office, managing front-of-house operations, visitor experience, and daily office functionality to ensure a seamless workplace.
Role type
Front-of-House Experience Coordinator
Builds
A professional, productive, and well-supported physical workspace for employees and visitors.
Domain
Commercial Real Estate / Office Facilities Management
Deliverable
Dashboards & analysis (visitor logs, supply levels) | Physical/clinical work (site readiness, visitor escort)
Required skills
Hospitality mindset, emotional intelligence, detail orientation, organizational skills, Microsoft Suite proficiency, basic technology troubleshooting
Preferred skills
Executive client interaction, self-starter mentality, business acumen
Technologies
Microsoft Suite, proprietary tech tools, visitor management systems
Responsibilities
Serve as primary front-desk presence welcoming visitors and notifying hosts; monitor shared email inboxes and route service requests; maintain pantry, breakroom, and common area supplies; receive, sort, and distribute incoming mail and packages; conduct regular walkthroughs to ensure environment cleanliness and functionality; coordinate access and support for on-site vendors; identify and report facilities or equipment issues; troubleshoot basic in-office technology issues.
Seniority
Individual Contributor, mid-level (3+ years experience)
