Supervisor, Field Service Engineering
Core
Administer and manage field service operations, including installation, conversion, servicing, and maintenance of gaming products in regional facilities and satellites.
Role type
Field Service Operations Supervisor
Builds
Field service operations for land-based gaming casinos and operators
Domain
Gaming industry / Field Service Engineering
Required skills
Field service operations management, personnel management, operational process development, resource planning, labor requirement evaluation, gaming device knowledge, travel management
Preferred skills
ERP system experience (Oracle or others), training development
Responsibilities
Coordinate field service operations for installing, converting, servicing, and maintaining products; Coach, mentor, and lead field service personnel; Develop and implement operational processes; Monitor and inventory company assets; Evaluate labor requirements within budget; Ensure timely product reconfiguration and installation schedules.
Seniority
Mid-level, hands-on management