Field Service Technician I
Core
Install, maintain, and troubleshoot electronic gaming machines (EGMs) and electronic table games (ETGs) at customer casino sites.
Role type
Field Service Technician (Hardware & Electronics)
Builds
Physical gaming devices and equipment for land-based casinos
Domain
Gaming industry / Hardware maintenance
Deliverable
physical/clinical work
Required skills
Preventative maintenance, diagnostic testing, software configuration, incident reporting, basic electronics troubleshooting, network troubleshooting, tool usage, lifting heavy equipment, reading schematics
Preferred skills
College level electronics training, knowledge of Light & Wonder gaming devices
Technologies
Management Terminal (MT), Microsoft Office (Outlook, Word, Excel, PowerPoint)
Responsibilities
Perform preventative maintenance on EGMs and ETGs, conduct diagnostic and functional testing, navigate Management Terminal to verify status, assemble accessories for installations, complete incident and maintenance records, adhere to safety procedures, maintain tools and equipment, review customer issues with management
Seniority
Entry-level, hands-on IC
