Field Service Technician II
Core
Field service technician responsible for installing, maintaining, repairing, and removing gaming equipment at customer locations including casinos and operators.
Role type
Field Service Technician II
Builds
Gaming equipment and related hardware for land-based casinos and operators
Domain
Gaming industry / Hardware maintenance
Deliverable
physical/clinical work
Required skills
troubleshooting, preventative maintenance, component-level repair, installation, removal, basic assembly repair, diagnostic testing, customer service, training junior technicians, updating software/firmware
Preferred skills
knowledge of latest gaming technology, ability to work with limited supervision
Technologies
internal diagnostic tests, functional testing tools, computer systems
Responsibilities
Perform scheduled and unscheduled service calls for installs, conversions, removals, and preventative maintenance; troubleshoot customer problems via phone and on-site; replace faulty components; verify property specifications for game settings; train less experienced technicians; ensure tools and equipment are in safe working condition.
Seniority
Junior, hands-on IC