Field Service Technician 1
Core
Perform preventative maintenance, diagnostic testing, and repair on Video Lottery Terminals (VLTs) and Electronic Table Games (ETGs) in land-based casinos.
Role type
Field Service Technician (Gaming Hardware)
Builds
Maintains operational integrity of gaming floor equipment for casino operators
Domain
Land-based gaming / Casino operations
Deliverable
Physical/clinical work (hardware maintenance and repair)
Required skills
Preventative maintenance, diagnostic testing, hardware repair, basic electronics troubleshooting, network troubleshooting, lifting heavy equipment, reading technical schematics, PC operation
Preferred skills
Gaming school certificate, knowledge of Light & Wonder devices, customer relations
Technologies
Management Terminal (MT), Microsoft Office, PC
Responsibilities
Perform preventative maintenance on VLTs and ETGs, conduct diagnostic tests and functional testing, navigate Management Terminal to verify status, assemble accessories for installations, complete incident and maintenance records, adhere to safety procedures, review customer issues with management
Seniority
Entry-level, hands-on IC