Technical Customer Support
Core
Liaison providing product/service information and resolving technical issues for customer accounts across multiple gaming platforms.
Role type
Technical Customer Support Representative
Builds
Support for electronic games and charitable gaming platforms
Domain
Gaming / Charitable Gaming
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows 7-10 & Linux troubleshooting, SQL Database language, Relational Database Management Systems (RDBMS), Networking, Software operations
Preferred skills
SQL Database language, Relational Database Management Systems (RDBMS)
Technologies
Windows 7-10, Linux, SQL, RDBMS
Responsibilities
Field customer requests and document store information, Utilize probing questions to define customer issues, Provide phone support and remotely dial into location servers and devices, Perform hardware troubleshooting for company devices and platforms, Troubleshoot Windows & Linux-based devices, Follow up daily on tickets to ensure quick resolution
Seniority
Entry-level to Mid-level, hands-on IC