Systems Engineer I
Core
Deliver timely resolutions to internal and external client support requests within a dynamic SaaS infrastructure environment, focusing on server administration, cloud management, and vulnerability remediation.
Role type
Systems Engineer I (Infrastructure Support)
Builds
SaaS platform supporting healthcare revenue cycle management
Domain
Healthcare Technology / Cloud Infrastructure
Deliverable
infrastructure
Required skills
Windows Server administration, Linux Server administration, Cloud administration (AWS, GCP), server monitoring, vulnerability remediation, project planning, prompt engineering for AI automation
Preferred skills
VMware vSphere experience, process improvement design, independent project ownership
Technologies
Windows Server, Linux, AWS, GCP, VMware vSphere, Aria, PRTG
Responsibilities
Resolve internal and external client support requests via ticketing system, create documentation for deployment and maintenance of new technologies, manage vulnerability remediation with strict SLAs, participate in 24/7 on-call rotation, train and mentor new team members
Seniority
Individual Contributor, 3+ years experience
