Customer Success Platform Trainer
Core
Design, develop, and deliver technical training courses and materials for customers, partners, and internal staff on Waystar's healthcare revenue cycle software.
Role type
Senior Customer Success Platform Trainer (Instructional Design)
Builds
Training content, user guides, online modules, webinars, and hands-on exercises for healthcare providers and payers.
Domain
Healthcare Technology / SaaS / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, adult learning methodologies, LMS management, e-learning authoring tools, technical content translation, stakeholder collaboration, needs assessment, documentation maintenance.
Preferred skills
Experience in SaaS or healthcare technology environments, ability to translate complex technical concepts, proficiency with Articulate Storyline or Adobe Captivate.
Technologies
Learning Management Systems (LMS), Articulate Storyline, Adobe Captivate, Waystar software platform.
Responsibilities
Design and deliver live, virtual, and in-person training sessions; collaborate with product and customer success teams to ensure content accuracy; assess training needs via surveys and feedback; maintain and update training documentation; provide post-training support; contribute to training methodology improvement.
Seniority
Mid-Senior level (4-7 years experience)