Customer Success Manager- Falcon Shield (Remote, CAN)
Core
Product specialist for Falcon Shield platform helping customers derive value, drive adoption, and strengthen SaaS security posture.
Role type
Senior Customer Success Manager (Cybersecurity)
Builds
Falcon Shield platform features and customer success outcomes
Domain
Cybersecurity, SaaS Security Posture Management (SSPM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS Security Posture Management (SSPM) knowledge, SaaS threat landscape expertise, application integration management, solutioning and value demonstration, strategic business review facilitation, AI technology utilization for decision-making
Preferred skills
Hands-on familiarity with IAM or SaaS security tooling, experience leveraging LLM/AI agents for workflow automation
Technologies
Falcon Shield, LLM, AI agents
Responsibilities
Lead customer onboarding and training, build relationships to drive retention and growth, translate customer use cases into measurable value, promote new features and reduce SaaS risks, serve as primary security advisor, collaborate with Product/R&D on feature requests, create success plans with measurable goals, conduct strategic business reviews
Seniority
Senior, hands-on IC
